Resume

To drive innovation and streamline operations, I've focused on making practical improvements:

• Maintained Security Clearance: Obtained and actively maintain a DoD security clearance, ensuring compliance with classified project requirements.
• Optimized Project Workflows: Oversaw and streamlined projects in Azure DevOps, including migrating projects from GitLab, to enhance collaboration and delivery.
• Automated Deployment Pipelines: Designed and implemented CI/CD pipelines with Azure DevOps and SonarQube, optimizing multi-environment deployments and code scanning.
• Enhanced Virtual Environments: Deployed and managed Nutanix VMs and configured Nginx for seamless network access.
• Improved User Experience: Developed and refined a team homepage using React and Next.js, elevating web functionality and design.
• Delivered Client-Centered Solutions: Resolved technical challenges through efficient Jira ticket management, fulfilling client needs promptly.

In order to Increase Productivity & Streamline Operations, I completed the following:

• Boosted Efficiency: Led initiatives to optimize operations and service delivery.
• Revamped IVR System: Improved usability and accessibility of phone support.
• Streamlined Processes: Integrated Ivanti for better request handling and workflows.
• Seamless Communication: Created and managed API calls for ticket system efficiency.
• Automated Tasks: Reduced workload with automated software renewals & decommissions.
• Organization-Wide Impact: Leveraged Power Automate & APIs for broader operational streamlining.

Since January 2023, I served as Student Manager, cultivating a reputation for exceptional IT support and effective team leadership. My key achievements include:

• Responsive Help Desk: Promptly handled & resolved help desk inquiries.
• On-Call Microsoft Office: Provided critical support, minimizing downtime.
• Clear Communication: Explained technical issues in user-friendly language.
• Dedicated User Support: Delivered personalized desk-side and remote assistance.

As part of my experience, I made the following DevOps Contributions:

• RESTful API Experience: Implemented calls using Java's HTTP Client Library.
• Automated Testing: Leveraged Selenium & REST APIs for web applications.
• Leveraged Postman: Utilized Postman for API testing and management tasks.
• JUnit Development: Played a role in creating and deploying unit tests.
• Collaborative Innovation: Contributed to Proof of Concept development with the team.
• Gained Proficiency in GitLab: Utilized GitLab for version control and remote collaboration.
• DevOps Champion: Fostered a collaborative and organized development environment.